FAQ | CLEX
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General

Do I need an Internet connection?

Clex ONE connects via Wifi to your own internet network, so it can update itself in real time.

Is it possible to change the social network accounts linked to Clex ONE?

Sure! You can switch to different pages. For instance, you can link Clex ONE to Mark Zuckerberg’s page on Facebook or Starbucks page on Instagram.

How many social networks can my Clex ONE display?

Clex ONE connects to 12 social media platforms right out of the box. Use whichever networks best suit your business–from 1 to all 12.

What are those 12 social networks?

Facebook. Twitter. Instagram. Snapchat. TripAdvisor. Yelp. Youtube. Pinterest. Weibo. F1S Foundation. In addition, you will be able to track Twitter and Instagram #hashtags.

What characters are there in each flap module?

Numbers – from 0 to 9.

Abecedary – from a to z.

Special characters: €, $, %, -, ., @, #

TripAdvisor Ratings: [empty circle], [half circle], [full circle]

Yelp Ratings: [empty star], [half star], [full star]

Why doesn’t Clex ONE have an LED display instead of flaps?

Since the beginning, Clex’s goal has been to bring a community together through creating a physical bridge between your online and offline network. We considered creating an LED display for Clex ONE, but we wanted our product to mirror our ideology: social media has real-world, physical impact. With that in mind, we  began to design the physical split-flap display you see today. (It’s also pretty damn sexy.)

I am interested in Clex concept! How can I sell them and be part of your distribution network?

Happy to hear that. We focus on a fast growing model partnering with value added distributors and resellers. Go to our resellers page to learn more.

I am a journalist, I really like your product and want to talk about you, your products and your company. How can I get in touch with you?

Thanks for your interest! Please send us an email to hello@clex.io and we will reply in 24h.

Installation

Are these Counters easy to install?

Super easy. Our clients range from brick-and-mortar store owners to multinational CEOs. In case you need support, our staff will assist you immediately. Email us at support@clex.io

How do I set up my Clex ONE?

You just need a WiFi connection and smartphone ( iPhone or Android ) for the very first setup. After that, your counter will connect and run independently.

Do I need to know how to code?

Of course not! Our web platform is as easy to use as signing into your social networks.

Customization

I would like to have my Counter show something else than likes or followers. Is that possible?

Clex is customizable in its nature. Have another idea for a promotion? Do you want Clex ONE to display other variables? Through our API you will be able to display any data you can find on the Internet, from the number of sales you’ve made to the downloads of your App on Apple Store.

I have more than 999 999 fans or followers, what can I do?

Congrats! Clex ONE can display digits where it normally displays logos, so displaying numbers up to 9,999,999 is no problem. To keep including the logo, we recommend to simply config Clex ONE to alternate between the real time 7 digit number as the Likes roll in and a display showing the logo and ‘2.718m’ if you have 2,718,902 Likes for example. If you have any doubt we will be happy to help you set everything up.

 

We also recommend to connect the Clex ONE to individual campaigns, departments or products to help drive Likes up where they will probably be needed more than on pages already liked by millions of people.

I am owning or running severals shops and I would like to customize the Counter with our colours and/or logos, is that possible?

Clex ONE was designed with customization in mind. We would be happy to personalize your Clex ONE with your brand colors, logo and design. Contact us for more details regarding delivery time and prices.

Ordering

Is there a maintenance fee?

Nope. In this current promotion we are offering, you will have lifetime free maintenance. This means you will have access to our web platform and App to manage your Clex ONE totally free and forever.

Can I cancel my order?

Sure. As you know, we are currently working with two installment payments. You can cancel your order at anytime before we charge you the second payment.

Why do I have to wait until April 2017 to recieve my counter?

Currently, we work handling on-demand production short-runs. Our firsts 3 batches sold out and we do not have stock in Europe anymore. Manufacturing such an innovative product requires attention and time. We take our job very seriously to always deliver seamless quality in our products.

I was expecting something completely different. Do you accept returns?

Sure. Just repackage your Clex ONE, ship it back to us and pending an inspection on our end, you will be issued a full refund if you send back your Clex ONE within 14 days of your delivery date.

I own a Clex ONE, but something’s not quite right. How can I contact customer service?

Have no fear, our team is here! Send an email to support@clex.io and we’ll get back to you shortly.

F1S

What is F1S Foundation?

F1S is one of Clex ONE’s default variables designed to spread and channel awareness for global emergencies. Learn more here.

What does F1S stands for?

F1S ( pronounced ‘first’ ) Foundation aims to channel donations to emergency causes that need immediate resources. The key word is ‘immediate’. F1S aims to be the first organization to provide economic resources to humanitarian causes.

I LIKE THE F1S CONCEPT, BUT WILL IT ACTIVATE WITHOUT MY PERMISSION?

No at all. Before we activate F1S, we check  (via an App) with Clex ONE’s owners across the globe. We only activate F1S on your Clex counter after you have given permission.

DOES CLEX RECEIVE ANY MONEY FROM THE DONATIONS THROUGH F1S?

Nope! Every donation is channeled directly to the specified organization. On that note, all of the organizations we support are 501(c) nonprofits and ranked high on Charity Navigator.

Technical

What is the range of Clex ONE?

Clex ONE’s range is  100 feet / 30 meters. It can vary depending on exact placement of Clex ONE  and store’s Internet router.

WHAT ARE Clex ONE's TECHNICAL SPECIFICATIONS?

Work with Wi-Fi 2.4 GHz 802.11 b/g/n ( typical WiFi protocol ).

Cable length: 3.0m.

Power: includes AC adapters powered by 110V or 220V

Dimensions: 54cm x 14cm x 14cm.

Do you want massive traffic?
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Your guided demo is one click away!
Your Information will never be shared with any third party.










Your guided demo is one click away!
Your Information will never be shared with any third party.










ARE YOU READY? GET IT NOW!
Increase more than 500% of Email Subscribers!
Your Information will never be shared with any third party.
Your guided demo is one click away!
Your Information will never be shared with any third party.










Your guided demo is one click away!
Your Information will never be shared with any third party.










How to order a Clex ONE?
Next delivery batch expected on early 2017.

To order on Clex ONE:

1 - Make a down payment of 35€ to secure your spot on the delivery line.

2 - Pay the remainder (314.99€) once your Clex counter is ready to be manufactured and shipped. We will notify you.
Note that we have a "first come - first serve" policy.

¿Cómo comprar un Clex ONE?
Nuevos pedidos se entregan a inicios de 2017.

Para comprar un Clex ONE:

1 - Paga un depósito de 35 € para asegurarte un puesto en la línea producción y entrega.

2 - Paga el remanente (314,99€) una vez tu contador Clex ONE esté listo para ser producido y enviado. Te notificaremos.
Ten en cuenta que tenemos una política de entrega por orden de llegada.

Comment commander un Clex ONE?
Prochain lot de livraison prévu au début de 2017.

Pour commander sur Clex ONE:

1 - Faites un acompte de 35 € pour assurer votre place sur la queue de livraison.

2 - Payez le reste (164.99 €) quand votre compteur Clex soit prêt à être fabriqué et expédié. On vous informera.
Prenez en compte que nous avons une politique de «premier arrivé, premier servi».

Wie bestellt man ein Clex ONE?
Die nächste Lieferung wird Anfang 2017 erwartet.

Um bei Clex ONE zu bestellen:

1 - Machen Sie eine Anzahlung von 35€, um sich Ihren Platz in der Lieferschlange zu sichern.

2 - Zahlen Sie den Rest (164.99€) sobald ihr Clex-Schalter bereit zur Herstellung und zum Versand ist. Wir benachrichtigen Sie dann.
Achten Sie darauf, dass frühe Anfragen zuerst bearbeitet werden.

How to order a Clex ONE?
Next delivery batch expected on early 2017.

To order on Clex ONE:

1 - Make a down payment of 35€ to secure your spot on the delivery line.

2 - Pay the remainder (164.99€) once your Clex counter is ready to be manufactured and shipped. We will notify you.
Note that we have a "first come - first serve" policy.

How to order a Clex ONE?
Next delivery batch expected on early 2017.

To order on Clex ONE:

1 - Make a down payment of 35€ to secure your spot on the delivery line.

2 - Pay the remainder (184.99€) once your Clex counter is ready to be manufactured and shipped. We will notify you.
Note that we have a "first come - first serve" policy.

Comment commander un Clex ONE?
Prochain lot de livraison prévu au début de 2017.

Pour commander sur Clex ONE:

1 - Faites un acompte de 35 € pour assurer votre place sur la queue de livraison.

2 - Payez le reste (184.99 €) quand votre compteur Clex soit prêt à être fabriqué et expédié. On vous informera.
Prenez en compte que nous avons une politique de «premier arrivé, premier servi».

Comment commander un Clex ONE?
Prochain lot de livraison prévu au début de 2017.

Pour commander sur Clex ONE:

1 - Faites un acompte de 35 € pour assurer votre place sur la queue de livraison.

2 - Payez le reste (314.99 €) quand votre compteur Clex soit prêt à être fabriqué et expédié. On vous informera.
Prenez en compte que nous avons une politique de «premier arrivé, premier servi».

Wie bestellt man ein Clex ONE?
Die nächste Lieferung wird Anfang 2017 erwartet.

Um bei Clex ONE zu bestellen:

1 - Machen Sie eine Anzahlung von 35€, um sich Ihren Platz in der Lieferschlange zu sichern.

2 - Zahlen Sie den Rest (184.99€) sobald ihr Clex-Schalter bereit zur Herstellung und zum Versand ist. Wir benachrichtigen Sie dann.
Achten Sie darauf, dass frühe Anfragen zuerst bearbeitet werden.

Wie bestellt man ein Clex ONE?
Die nächste Lieferung wird Anfang 2017 erwartet.

Um bei Clex ONE zu bestellen:

1 - Machen Sie eine Anzahlung von 35€, um sich Ihren Platz in der Lieferschlange zu sichern.

2 - Zahlen Sie den Rest (314.99€) sobald ihr Clex-Schalter bereit zur Herstellung und zum Versand ist. Wir benachrichtigen Sie dann.
Achten Sie darauf, dass frühe Anfragen zuerst bearbeitet werden.

UP TO 150€ OFF
We are expanding our market in Europe by reaching businesses that will make the most out of our technology and fit best with our brand identity.

Do you have a cool and trendy business with an active presence on social media? Do you think Clex ONE is the perfect fit for your place?
Tell us more about you and your business on the live chat on our website and our sales team will come back to you within 48 hours.

If we think your business is the perfect place for our Clex ONE, you will receive a coupon for a discount of up to 150€. All we ask for in return is to post a picture on one of your social networks with a hashtag #clexONE once you receive the counter.
Then ask for your DISCOUNT COUPON!
This promo is available for the first 300 units. 
BIS ZU 150€ BILLIGER!
Wir expandieren gerade nach Europa und versuchen die Geschäfte zu erreichen, die das Meiste aus unserer Technologie rausholen und die mit unserer Markenidentität zusammenpassen.
Hast du ein cooles und trendy Business, das auch soziale Netzwerke aktiv benutzt? Glaubst du Clex ONE ist das perfekte Ding für deinen Store?
Erzähl uns mehr über dich und dein Geschäft in dem Live Chat auf unserer Website und unseres Sales Team wird sich bei dir innerhalb von 48 Stunden zurückmelden.

Falls wir glauben, dass dein Business das perfekte Ort für unseres Clex ONE ist, bekommst du ein individuelles Ermäßigung-Code bis zu 150€. Alles was wir dafür verlangen ist ein Foto auf einer deiner sozialen Netzwerken mit dem Hashtag #clexONE, nachdem du den Zähler erhalten hast.
Frag nach deinem ERMÄßIGUNG-CODE!
Die Aktion gilt für die ersten 300 Produkte.
UP TO 150€ OFF
We are expanding our market in Europe by reaching businesses that will make the most out of our technology and fit best with our brand identity.

Do you have a cool and trendy business with an active presence on social media? Do you think Clex ONE is the perfect fit for your place?
Tell us more about you and your business on the live chat on our website and our sales team will come back to you within 48 hours.

If we think your business is the perfect place for our Clex ONE, you will receive a coupon for a discount of up to 150€. All we ask for in return is to post a picture on one of your social networks with a hashtag #clexONE once you receive the counter.
Then ask for your DISCOUNT COUPON!
This promo is available for the first 300 units.